Support Centre
How can we help?
Every way to reach the TenderHive Intelligence team, plus the self-help resources that answer most questions in minutes.
Talk to us
Choose the channel that suits you — every message reaches a real specialist.
Email support
Write to our team at support@tenderhive.com. Include your workspace name and a link to the page you were on so we can help faster.
Email supportContact form
Prefer a form? Send us the details of your question and we will reply to your inbox.
Open the contact formTenderHive AI
Signed-in users can ask TenderHive AI for help finding tenders, understanding notices and using the workspace.
Open TenderHive AIHow support works
A simple, transparent process — no ticket black holes.
Tell us what happened
Share your question through email or the contact form. Screenshots and tender references help us investigate quickly.
We investigate
A specialist reviews your case against live platform data — not scripted replies — and confirms what is happening.
You get a clear answer
We reply with a resolution or a concrete next step, and we follow up until the issue is closed.
Help yourself
Guides, definitions and live platform information — available any time.
Still stuck? We reply to every message.
Send us the details and a TenderHive Intelligence specialist will get back to you.