Scope of works
This procurement is required to renew the Trust's existing Centricity support contract for an initial period of 18 months, with costs billed annually in advance. The procurement covers 12 months in Year 1 and 6 months in Year 2. This procurement will be facilitated through Lot 5 of CCS RM6259 (Vertical Application Solutions) to ensure compliance and consistency with the current agreement.<br/><br/>The Centricity solution provides critical support for the Trust's 999/111 Centricity Pilot, AACR Real-Time Displays, and AutoDialler, forming an integral part of YAS's telephony architecture. The system delivers essential operational functionality, including immediate access to call recordings, real-time supervisory monitoring, and automated communication capabilities that support frontline service delivery.
Published attachments (1)
Full bid documents are not available online. The attachment below is the tender notice only — see the participation requirements above for how to obtain the complete bid pack.
- Other attachment — 093389 2026Not the complete bid packOpen other attachment
- Type
- Contract award
- Contract Award
- Sector
- Software & IT Services
- Procedure
- Award procedure without prior publication of a call for competition
- Classification
- 72000000
- Original notice
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