PublicAwardedocds-h6vhtk-077cd8United Kingdom· Contract Award

Information Technology Service Management (ITSM) Tool

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Estimated value: Not disclosed
Earliest action required: Checking…
Bid closes: —
Submission method: Not stated at source

Uk Fts · published 29 Sept 2026 · last checked 29 Sept 2026 · no amendments recorded

Scope of works

HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services.

Published attachments (1)

Full bid documents are not available online. The attachment below is the tender notice only — see the participation requirements above for how to obtain the complete bid pack.

Other attachment — 092034 2026Not the complete bid packOpen other attachment

Type: Contract award; Contract Award
Sector: Software & IT Services
Procedure: Award procedure without prior publication of a call for competition
Classification: 72416000
Original notice: Sign in to open the original notice

Source provenance (1)

Every portal notice that contributed to this record, with the values each one published. Where portals disagree, the originating notice is the published record.

Portal / reference	Buyer	Published	Deadline	Value	Match
uk_fts ocds-h6vhtk-077cd8	Sign in to view the buyer	29 Sept 2026	—	—	Published record

Key dates

Published at source29 Sept 2026
Submission deadline—