Disrepair Works & Case Management Managed Service (DMS)

Assignment details for consultants

Only conditions published by the buyer are shown. Anything the source does not state is marked “Not stated” rather than assumed.

Individual consultant or consulting firm

Consulting opportunity

Notice classification

Required expertise

Healthcare & Medical

Notice category

Minimum qualifications

Not stated

Tender pack

Required years of experience

Not stated

Tender pack

Country or duty station

United Kingdom

Notice

Assignment duration

Not stated

Tender pack

Expected start date

Not stated

Tender pack

Submission method

Not stated

Tender pack

Required proposal documents

Not stated

Tender pack

Expression of interest requirements

Not an expression of interest notice

Notice

Mandatory registration

Not stated

Tender pack

Clarification deadline

Not stated

Tender pack

Submission deadline

—

Notice

Classified as a consulting opportunity from the published procurement type.

Scope of works

The London Borough of Lewisham is seeking a consultant-led provider, or a consortium led by a professional services consultant, to manage a Disrepair Works & Case Management, Managed Service (DMS). The Council has duties as a social landlord under the Defective Premises Act 1972, section 11 of the Landlord and Tenant Act 1985, the Homes (Fitness for Human Habitation) Act 2018, the Housing Health and Safety Rating System (HHSRS) and Awaab's Law. In June 2025 the Council had just over 1,000 open housing disrepair claims, with approx. 35 new claims per month. Total HRA disrepair-related spend in 2025/26 was circa £8.5m, including legal fees, tenant compensation and works. Following an options appraisal, Mayor & Cabinet approved the procurement of a DMS as the fastest route to clearing the backlog. The ‘enhanced in-house’ option was subsequently tested and has stabilised the position (open claims in the 800–850 range since April 2026), but a sizeable backlog remains. The Council is engaging the market to gauge supplier capacity, experience and innovation ahead of formal tendering for a DMS supplier.

Type

Consultancy selection

Tender

Sector

Healthcare & Medical

Procedure

Not published at source

Classification

Not published at source

Original notice

Sign in to open the original notice

Source provenance (1)

Every portal notice that contributed to this record, with the values each one published. Where portals disagree, the originating notice is the published record.

Key dates

1. Published at source16 Sept 2026
2. Submission deadline—