Qmatic Queue Management and Customer Journey Software

Scope of works

For the provision of Qmatic Queue Management and Customer Journey Software. Qmatic is a business-critical system that underpins the delivery of face-to-face customer services. It enables the council to safely and efficiently manage customer demand across reception and service centres, ensuring residents are served fairly and in a structured manner

Type

Contract award

Contract Award

Sector

Software & IT Services

Procedure

Below threshold - without competition

Classification

Not published at source

Original notice

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Source provenance (1)

Every portal notice that contributed to this record, with the values each one published. Where portals disagree, the originating notice is the published record.

Key dates

1. Published at source16 Sept 2026
2. Submission deadline—