Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1

Scope of works

Provision of a fully outsourced Customer Services. This service has been procured through further competition under CCS framework RM6295 Outsource Services, Lot 1, Citizen Experience. The contract to be for an initial 3 year period commencing 1 October 2026 with 2 year extension option subject to performance and budget.

Type

Contract award

Contract Award

Sector

Other / Unclassified

Procedure

Award under framework

Classification

Not published at source

Original notice

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Source provenance (1)

Every portal notice that contributed to this record, with the values each one published. Where portals disagree, the originating notice is the published record.

Key dates

1. Published at source23 Sept 2026
2. Submission deadline—