Scope of works
The MCA has a requirement for a modern, cloud-based ITSM platform to replace the legacy toolset, enabling improved service delivery, automation, analytics, and integration with MCA's digital ecosystem. The new solution will support ITIL-aligned processes, enhance user experience, and deliver measurable benefits including faster resolution times, improved CMDB accuracy, and better self-service. This solution was tendered as a Further Competition under Government Commercial Agency framework Technology Products & Associated Services 2, under Lot 3.
Published attachments (1)
Full bid documents are not available online. The attachment below is the tender notice only — see the participation requirements above for how to obtain the complete bid pack.
- Other attachment — 9ef65ed7 E5ae 45b2 839f 26d0832814dc 916393Not the complete bid packOpen other attachment
- Type
- Contract award
- Contract Award
- Sector
- Software & IT Services
- Procedure
- Call-off from a framework agreement
- Classification
- 48000000
- Original notice
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