The South African Social Security Agency hereby invites proposals for the appointment of a service provider for the provision of a Cloud-Based Omnichannel Contact Centre as a Service (Ccaas) and Contact Centre Operations services for the South African Social Security Agency for a period of three (3) years

Assignment details for consultants

Only conditions published by the buyer are shown. Anything the source does not state is marked “Not stated” rather than assumed.

Individual consultant or consulting firm

Consulting opportunity

Notice classification

Required expertise

Software & IT Services

Notice category

Minimum qualifications

Not stated

Tender pack

Required years of experience

Not stated

Tender pack

Country or duty station

South Africa

Notice

Assignment duration

Not stated

Tender pack

Expected start date

Not stated

Tender pack

Submission method

Not stated

Tender pack

Required proposal documents

Not stated

Tender pack

Expression of interest requirements

Not an expression of interest notice

Notice

Mandatory registration

Not stated

Tender pack

Clarification deadline

Not stated

Tender pack

Submission deadline

09 Oct 2026

Notice

Classified as a consulting opportunity from the published summary.

Scope of works

Request for Bid(Open-Tender) — National — Refer to Terms of Reference , Paragraph 17.1

Type

Request for proposal

Tender

Sector

Software & IT Services

Procedure

Information and communication

Classification

Not published at source

Original notice

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Source provenance (1)

Every portal notice that contributed to this record, with the values each one published. Where portals disagree, the originating notice is the published record.

Update history (1)

Field-level amendments detected by TenderHive monitoring at each harvest of the source portal.

1. 02 Oct 2026, 12:42za_etenders1 field changed

   • Status

     open

     closing_soon

Key dates

1. Published at source17 Sept 2026
2. Submission deadline09 Oct 2026