Develop Standard Grievance Mechanism tools

Assignment details for consultants

Only conditions published by the buyer are shown. Anything the source does not state is marked “Not stated” rather than assumed.

Individual consultant or consulting firm

Individual consultant

Notice classification

Required expertise

Marine & Ports

Notice category

Minimum qualifications

Not stated

Tender pack

Required years of experience

Not stated

Tender pack

Country or duty station

Zambia

Notice

Assignment duration

Not stated

Tender pack

Expected start date

Not stated

Tender pack

Submission method

Not stated

Tender pack

Required proposal documents

Not stated

Tender pack

Expression of interest requirements

Not an expression of interest notice

Notice

Mandatory registration

Not stated

Tender pack

Clarification deadline

Not stated

Tender pack

Submission deadline

02 Sept 2026

Notice

Classified as a consulting opportunity from the published procurement type, notice type, summary.

Scope of works

Project P178492 — Zambia Devolution Support Program · Method: Individual Consultant Selection · Consulting services · REPUBLIC OF ZAMBIA MINISTRY OF LOCAL GOVERNMENT AND RURAL DEVELOPMENT REPUBLIC OF ZAMBIA MINISTRY OF LOCAL GOVERNMENT AND RURAL DEVELOPMENT ZAMBIA DEVOLUTION SUPPORT PROGRAMME (ZDSP) REQUEST FOR EXPRESSIONS OF INTEREST INDIVIDUAL CONSULTANT Assignment Title: Individual Consultant to Develop Grievance Redress Mechanism (GRM) Standard Operating Procedures and Tools for Local Authorities Project: Zambia Devolution Support Programme (ZDSP) Assignment Duration: Eight (8) weeks Reference No.: ZM-MLGRD-567788-CS-INDV 1. Background The Government of the Republic of Zambia, through the Ministry of Local Government and Rural Development, is implementing the Zambia Devolution Support Programme (ZDSP) with support from the World Bank. The Programme seeks to strengthen local governance systems, support the decentralisation agenda and enhance service delivery at the local authority level. Effective grievance management is an important element of accountable, transparent and citizen-responsive governance. Local Authorities are required to have functional mechanisms through which citizens, communities, project beneficiaries and other stakeholders can raise concerns, complaints, suggestions and feedback relating to service delivery, project implementation, environmental and social impacts and other governance matters. Under the ZDSP, there is a need to establish a standardized and practical approach to grievance management across participating Local Authorities. The assignment will therefore support the development of Grievance Redress Mechanism (GRM) Standard Operating Procedures and practical tools that can be adopted and applied by Local Authorities. The Ministry of Local Government and Rural Development now invites eligible individual consultants to indicate their interest in providing the services described below. 2. Objective of the Assignment The main objective of the assignment is to develop Grievance Redress Mechanism (GRM) Standard Operating Procedures (SOPs) and supporting tools to guide Local Authorities in receiving, recording, assessing, investigating, resolving, monitoring and reporting grievances in a timely, transparent, accessible and accountable manner. The sp

Type

Expression of interest

Expression Of Interest

Sector

Marine & Ports

Procedure

Individual Consultant Selection

Classification

Not published at source

Original notice

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Source provenance (1)

Every portal notice that contributed to this record, with the values each one published. Where portals disagree, the originating notice is the published record.

Update history (25)

Field-level amendments detected by TenderHive monitoring at each harvest of the source portal.

1. 30 Aug 2026, 18:35worldbank1 field changed

   • Submission deadline

     02 Sept 2026

     02 Sept 2026

2. 30 Aug 2026, 16:35worldbank0 fields changed
3. 30 Aug 2026, 15:05worldbank0 fields changed
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Key dates

1. Published at source18 Aug 2026
2. Submission deadline02 Sept 2026