All tenders
PublicOpenTED-569926-2026Ireland· Tender

Ireland – Call centre – TR5622 – Electric Ireland Customer Care Support Services

Sign in to view the buyer

The buyer and the original notice are hidden. Create a free account to unlock them.Create free account
Estimated value
EUR 36,000,000
Earliest action required
Checking…
Bid closes
17 Sept 2026
Submission method
Not stated at source

Ted Eu · published 17 Aug 2026 · last checked 17 Aug 2026 · 25 amendments recorded

Assignment details for consultants

Only conditions published by the buyer are shown. Anything the source does not state is marked “Not stated” rather than assumed.

Individual consultant or consulting firm
Consulting opportunity
Notice classification
Required expertise
Consulting & Advisory
Notice category
Minimum qualifications
Not stated
Tender pack
Required years of experience
Not stated
Tender pack
Country or duty station
Ireland
Notice
Assignment duration
Not stated
Tender pack
Expected start date
Not stated
Tender pack
Submission method
Not stated
Tender pack
Required proposal documents
Not stated
Tender pack
Expression of interest requirements
Not an expression of interest notice
Notice
Mandatory registration
Not stated
Tender pack
Clarification deadline
Not stated
Tender pack
Submission deadline
17 Sept 2026
Notice

Classified as a consulting opportunity from the published sector, cpv codes.

Scope of works

Lot 1 covers the provision of customer care support services focused on early mobilisation, migration activity and support during the transition to Electric Ireland’s new customer care operating model. The successful Service Provider(s) will be required to mobilise quickly, support customer-facing activity and provide scalable resources during the migration period.

Type
Invitation to bid / open tender
Tender
Sector
Consulting & Advisory
Procedure
neg-w-call
Classification
79512000, 79500000, 79621000

Update history (25)

Field-level amendments detected by TenderHive monitoring at each harvest of the source portal.

  1. ted_eu0 fields changed
    • ted_eu0 fields changed
      • ted_eu0 fields changed
        • ted_eu0 fields changed
          • ted_eu0 fields changed
            • ted_eu0 fields changed
              • ted_eu0 fields changed
                • ted_eu0 fields changed
                  • ted_eu0 fields changed
                    • ted_eu0 fields changed
                      • ted_eu0 fields changed
                        • ted_eu0 fields changed
                          • ted_eu0 fields changed
                            • ted_eu0 fields changed
                              • ted_eu0 fields changed
                                • ted_eu0 fields changed
                                  • ted_eu0 fields changed
                                    • ted_eu0 fields changed
                                      • ted_eu0 fields changed
                                        • ted_eu0 fields changed
                                          • ted_eu0 fields changed
                                            • ted_eu0 fields changed
                                              • ted_eu0 fields changed
                                                • ted_eu0 fields changed
                                                  • ted_eu0 fields changed

                                                    Key dates

                                                    1. Published at source17 Aug 2026
                                                    2. Submission deadline17 Sept 2026