Tender Description
Notice type: Justification · NAICS 513210 · PSC 7A21 · Place of performance: White Sands Missile Range, NM Ventraq NetPlus 7.0 Telephone Management System. (1) The support agreement should include telephone support during normal business hours, (EST) Monday through Friday, excluding holidays, with a two (2) hour maximum call back time. (2) Web access to Help Desk, Incident Report status. NetPlus EOSS Application Software Problem Resolution to include Resolution of problems associated with generic and custom NetPlus EOSS Application Software. (3) Improvements made available through software fixes of the application software features that resolve problems inherent to the Customer’s NetPlus EOSS Application Software. (4) Old-version-to-new-version conversion tools as necessary. Minor software upgrades and documentation updates and improvements (when available).
- Country
- United States
- Published
- 22 Aug 2023
- Closing date
- 21 Sept 2023
- Procedure
- Justification